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Please use this identifier to cite or link to this item:
https://hdl.handle.net/20.500.11839/7522| Title: | Reestructuración técnico administrativa de la empresa Servicio Técnico Martínez en el municipio de Chía Cundinamarca |
| Other Titles: | Administrative technical restructuring of the Martínez Technical Service company in the municipality of Chia Cundinamarca |
| Authors: | Martinez Santos, Laura Camila |
| License type: | Atribución – No comercial – Sin Derivar |
| Keywords: | Reestructuración;Cliente;Procesos;Restructuring;Client;Processes;Tesis y disertaciones académicas |
| Issue Date: | 12-Aug-2019 |
| Publisher: | Fundación Universidad de América |
| Resumen: | En el presente trabajo de grado se desarrolla la reestructuración técnica administrativa de la empresa Servicio Técnico Martínez, ya que, en esta se vienen presentando fallas en los diferentes procesos que se llevan a cabo para lograr la adecuada respuesta al cliente. El fin del presente proyecto es brindarle a la empresa diferentes propuestas de mejora en sus procesos, logrando una reducción en el tiempo de respuesta de la promesa al cliente. |
| Abstract: | The present degree project develops the technical-administrative restructuration of the company Technical Service Martinez, since, this have been presenting faults in the different processes that are carried out to achieve the appropriate response to the client. The purpose of this project is to provide the company with different proposals for improvement in its processes, achieving a reduction in the response time of the promise to the client. |
| URI: | http://hdl.handle.net/20.500.11839/7522 |
| Citation: | APA 6th - Martinez Santos, L. C. (2019) Reestructuración técnico administrativa de la empresa Servicio Técnico Martínez en el municipio de Chía Cundinamarca (Trabajo de grado). Fundación Universidad de América. Retrieved from http://hdl.handle.net/20.500.11839/7522 |
| Appears in Collections: | Trabajos de grado - Ingeniería Industrial |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 3132861-2019-2-II.pdf | 4.8 MB | Adobe PDF | View/Open |
