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Please use this identifier to cite or link to this item:
https://hdl.handle.net/20.500.11839/6954| Title: | Diseño de un cuadro de mando integral en una empresa de servicios públicos |
| Other Titles: | Design a balanced scorecard for a public services company |
| Authors: | Cabrera Peralta, Yenifer Lizeth |
| Thesis advisor: | Alzate Ibáñez, Angélica María |
| License type: | Atribución – No comercial |
| Keywords: | Direccionamiento estratégico;Objetivos estratégicos;Planeación;Planning;Strategic addressing;Strategic objetives;Tesis y disertaciones académicas |
| Issue Date: | 15-Aug-2018 |
| Publisher: | Fundación Universidad de América |
| Resumen: | En esta monografía se presenta el diseño de un Cuadro de Mando Integral de una empresa pública que presta el servicio de acueducto y alcantarillado, para la elaboración de dicho cuadro se analizan distintos factores del funcionamiento y propósito de la empresa con el fin de generar una estrategia alineada a esto para finalmente determinar con el CMI los puntos clave que deben ser monitoreados para que la empresa tenga un direccionamiento alineado a la estrategia, lo cual permitirá medir los resultados y generar acciones de mejora permanente, teniendo como enfoque la generación de valor de los activos intangibles de la empresa. |
| Abstract: | This monograph presents the design of an Integral Control Panel of a public company that provides water and sewerage services. For the elaboration of this table, different factors of the operation and purpose of the company are analyzed in order to generate a strategy aligned with this to finally determine with the CMI the key points that must be monitored so that the company has a direction aligned to the strategy, which will allow measuring the results and generating permanent improvement actions, taking as a focus the generation of value of the intangible assets of the company. |
| URI: | http://hdl.handle.net/20.500.11839/6954 |
| Citation: | APA 6th - Cabrera Peralta, Y. L. (2018) Diseño de un cuadro de mando integral en una empresa de servicios públicos (Monografía). Fundación Universidad de América. Retrieved from http://hdl.handle.net/20.500.11839/6954 |
| Appears in Collections: | Trabajos de grado - Gerencia de la Calidad |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 3102300-2018-II-GC.pdf | 741.9 kB | Adobe PDF | View/Open |
