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Please use this identifier to cite or link to this item:
https://hdl.handle.net/20.500.11839/7495| Title: | Planificación de un sistema de gestión de calidad basado en la NTC ISO 9001:2015 en una empresa de servicios de ingeniería |
| Other Titles: | Planning a quality management system based on the NTC ISO 9001:2015 in an engineering services company |
| Authors: | Amaya Castro, Rafael Ricardo |
| Thesis advisor: | Alzate Ibáñez, Angélica María |
| License type: | Atribución – No comercial |
| Keywords: | Gestión de calidad;Gestión por procesos;Quality management;process management;Tesis y disertaciones académicas |
| Issue Date: | 25-May-2019 |
| Publisher: | Fundación Universidad de América |
| Resumen: | La presente monografía tiene por objetivo la planificación de un sistema de gestión de calidad en una empresa de servicios de ingeniería. Para lograr esta propuesta se estructuró un marco donde se ubican las bases tanto teóricas como referenciales para esta monografía. , Inicialmente se realiza un diagnóstico, donde se identifica el estado actual de la empresa frente a los criterios de la norma por medio de un instrumento de lista de chequeo. |
| Abstract: | The objective of this monograph is to plan a quality management system in an engineering services company. To achieve this proposal, it was structured in a framework where the bases are located, as well as the references for this monograph. Initially a diagnosis is made, where the current state of the company is identified against the criteria of the standard by means of a checklist instrument. |
| URI: | http://hdl.handle.net/20.500.11839/7495 |
| Citation: | APA 6th - Amaya Castro, R. R. (2019) Planificación de un sistema de gestión de calidad basado en la NTC ISO 9001:2015 en una empresa de servicios de ingeniería (Monografía). Fundación Universidad de América. Retrieved from http://hdl.handle.net/20.500.11839/7495 |
| Appears in Collections: | Trabajos de grado - Gerencia de la Calidad |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 481053-2019-II-GC.pdf | 1.65 MB | Adobe PDF | View/Open |
